FAQ
Questions?
Do you have any questions? Feel free to contact us, our sales department is at your complete disposal!
We will reply as soon as possible (a few hours at most).
Here are the questions you often ask us:
Delivery & Order
When will I receive my order?
Orders are generally shipped from our warehouses within 3 business days. It then takes between 7 to 15 business days for your item to arrive at your home. During busy periods, it may take up to 6 days before shipping. Our parcels are shipped with La Poste, we do not work with relay points.
My order is not complete
Since we have different storage locations and work with different producers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Our average delivery times are 7 to 15 business days. It is possible that some packages may take a little longer than that.
However, if you have not received your package after 35 business days after ordering, we will fully refund you and you can keep the item when you receive it.
Contact us at contact@formytoddler.com to report an undelivered item.
Can I cancel or modify my order?
We process your orders quickly, usually within 12 hours.
For this reason, you have 12 hours after ordering to send an cancellation or modification email to contact@formytoddler.com
Beyond this time, your items will have already been shipped, so we will not be able to modify your order.
The item I received is broken/defective
Despite our demanding selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us at contact@formytoddler.com with the following details:
- Your order number
- A description of the problem (wrong / defective item, ...)
- A photo or video
You will not need to return the product and we will directly refund the amount of your order as a voucher (if you wish another form of refund, please let us know).
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, MasterCard, Debit Cards, PayPal and Bank Cards.
Is my information secure?
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.